Installation Coordinator – Remote Project Management

About the role

The Installation Coordinator will act as the central point of contact between customers and installers for a playground equipment company. Working remotely, you will oversee a portfolio of 50‑100 active installation projects, ensuring smooth communication, timely scheduling, and successful on‑site execution.

Key responsibilities

• Manage 50‑100 open installation jobs simultaneously, tracking progress and deadlines.
• Communicate installation processes to customers, answering questions and providing updates.
• Coordinate with installers, supplying necessary resources, schedules, and documentation.
• Schedule installations, monitor timelines, and adjust plans to meet customer expectations.
• Serve as the liaison between customers and installers, resolving issues that arise on site.
• Troubleshoot and resolve construction‑related challenges promptly.

Required profile

• Experience in construction, contractor coordination, or related fields.
• Strong problem‑solving abilities and customer‑service orientation.
• Excellent organizational and communication skills in English.
• Proactive, detail‑oriented, and comfortable with process improvement.

Required skills

• Airtable
• Shopify
• Microsoft Excel or equivalent spreadsheet software

What we offer

• Full‑time remote position with a Monday‑to‑Friday schedule (8 AM‑5 PM CT).
• Payment in USD or local currency, based on candidate preference.
• Occasional urgent issue resolution outside regular hours, but no regular weekend work.