Sales Trainer

About the role

The Sales Trainer plans, prepares and delivers training to IBEX sales agents using a mix of classroom instruction, active techniques, small and large group activities and self-directed learning. The trainer must also act as a subject matter expert for the current client and support the development of training materials.

Key responsibilities

• Facilitate classroom instruction so new and existing employees can perform their job duties.
• Coach and give constructive feedback to learners, and handle attendance, adherence and behavioral issues, escalating when needed.
• Prepare physical or virtual classrooms, including PCs, network connectivity, audio-visual equipment and training supplies.
• Evaluate and test trainees, and review course materials, manuals, job aids and quizzes for accuracy.
• Produce training reports on classroom and individual agent progress, and recommend improvements to training programs.
• Train other trainers on facilitation skills and client training, and help develop training materials.

Required profile

• High school diploma or equivalent; an associate degree or equivalent from a two-year college or technical school preferred.
• At least one year of experience in a call center environment.
• Flexible schedule, able to train nights, days and weekends, with shifts varying by class or when covering another trainer.
• Strong leadership skills and ability to escalate issues and motivate others with little direction.
• Subject matter expert for the current client.

Required skills

• Advanced use of Microsoft Office, mainly Excel and PowerPoint.
• Strong computer and software navigation, including troubleshooting basic technical issues.
• Ability to interpret written, oral, diagrammatic and schedule-based instructions.