Bilingual Inside Sales Representative (Remote, LATAM)

About the role

We are seeking a bilingual Inside Sales Representative to contact existing dental patients, explain recommended treatments, and schedule appointments. The role is fully remote, supporting our US dental practices from Latin America, and focuses on converting warm leads into booked visits.

Key responsibilities

• Make outbound calls each day to existing patients with pending treatment plans.
• Explain the dentist‑recommended treatment, its importance, and the consequences of delay.
• Calculate accurate cost estimates by verifying insurance benefits and applying the fee schedule.
• Present financing options (e.g., CareCredit, Sunbit, Cherry) and process applications, handling declines with alternatives.
• Secure the appointment on the call, send confirmations and reminders, and ensure the patient keeps the visit.
• Log every interaction, outcome, objection and follow‑up date in the practice management system.
• Track personal metrics such as dials, connects, appointments booked, financing approvals, and kept‑appointment rate, reviewed weekly.
• Collaborate with US‑based office managers and front‑desk teams for smooth handoffs.

Required profile

• Fluent, natural spoken English (C1/C2 level) with a warm telephone presence.
• Minimum 2 years experience in outbound/inside sales, appointment setting, or a bilingual call‑center role with conversion targets.
• Comfort discussing treatment costs and financing options without hesitation.
• Strong persistence, follow‑up discipline and ability to meet weekly performance metrics.

Required skills

• Experience using practice management or CRM systems to pull patient lists and log interactions.
• Ability to verify insurance benefits and calculate out‑of‑pocket costs.
• Familiarity with third‑party financing platforms such as CareCredit, Sunbit or similar.

What we offer

• Full‑time remote position with US Eastern Time schedule.
• Monthly base pay of $1,000 – $1,200 plus performance‑based bonuses.
• Opportunity to work with a growing dental clinical division and develop sales expertise in healthcare.