Broadcast Donor Engagement Representative

About the role

Food For The Poor, an international relief and development organization, is hiring a Broadcast Donor Engagement Representative for a temporary position in Honduras. The role connects viewers of its broadcast media campaigns, especially the Angélicas television initiative promoting the Angels of Hope child sponsorship program, with opportunities to give. It is a welcoming, compassionate voice for Spanish-speaking and bilingual audiences, communicating in Spanish, English or Spanglish, and contributes feedback to improve this emerging fundraising channel.

Key responsibilities

• Answer inbound calls from broadcast campaigns promptly and professionally, building rapport with Spanish-speaking and bilingual audiences in the United States.
• Explain the Angels of Hope program and guide interested callers through child sponsorship and other approved donation options.
• Process donations and sponsorship commitments accurately, keep confidential donor records, and coordinate with Donor Services and other departments.
• Support broadcast fundraising during assigned shifts, keep activity records and help improve scripts and processes.
• Work with the Hispanic Group, U.S. Broadcast Media team, Honduras leadership, Donor Services, Technology Services and Accounting, and take part in training and coaching.

Required profile

• High school diploma or equivalent required; university studies or an associate degree in Business Administration, Communications, Marketing, Social Sciences or a related field preferred.
• At least one year of experience in customer engagement, inbound sales, telephone fundraising, donor services or customer support.
• Experience converting interest into action by phone is preferred; nonprofit, fundraising or child sponsorship experience is an advantage.
• Professional spoken and written Spanish and English, and comfort with Spanglish.

Required skills

• CRM platforms, telephone systems and donation-processing applications preferred; familiarity with Mitel or Fundraise Up is a plus.
• Proficiency with Microsoft 365 and web-based systems.
• Strong listening, storytelling and objection-handling skills, accuracy and confidentiality, and alignment with the organization's Christian mission.