Case Manager – Healthcare

About the role

We are seeking a full‑time Remote Case Manager to ensure seamless delivery of healthcare services. You will coordinate caregivers, patients, and insurance providers while maintaining accurate documentation and supporting families throughout the care journey.

Key responsibilities

• Review previous day sessions and provide daily updates.
• Maintain constant communication with caregivers, patients, and US insurance companies.
• Manage the weekly pre‑billing process and verify that caregiver visits align with authorized insurance hours.
• Assign and track caregiver visits in the system, addressing any issues that arise during ongoing visits.
• Provide timely updates on case status, service authorizations, and workload.

Required profile

• Advanced English proficiency.
• Strong customer‑service orientation for interacting with caregivers, patients, and insurers.
• Excellent organizational and documentation skills.
• Proactive, creative, and detail‑oriented mindset.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.

Required skills

• Google Suite (Drive, Gmail, Docs, Sheets)
• Microsoft Office (Word, Excel)
• Internal CRM systems
• Hubstaff (web and desktop applications)
• WhatsApp groups
• Zoom meetings and breakout rooms

What we offer

• Competitive pay in US dollars
• Paid extra hours
• Flexible time‑off
• 100% remote work
• Opportunities for growth