Collections Specialist – Personal Injury Accounts

About the role

We are looking for a persistent and highly organized Collections Specialist to manage and resolve aging personal injury (PI) accounts, especially those outstanding for three years or more. You will work closely with law firms and internal teams to obtain case updates and secure payments.

Key responsibilities

• Review and manage PI accounts aged 3+ years with outstanding balances.
• Contact law firms to obtain case status (active, settled, dropped, or pending).
• Conduct consistent follow‑ups via phone and email until resolution is achieved.
• Request updates on settlements, demand status, and expected payment timelines.
• Resend billing statements, liens, and medical records as needed.
• Identify stalled or inactive cases and escalate when appropriate.
• Negotiate lien reductions when necessary to secure payment.
• Accurately document all communications and updates in the tracking system.

Required profile

• Experience in medical collections, preferably in personal injury.
• Strong follow‑up skills and persistence in account resolution.
• Excellent phone and email communication abilities.
• Ability to manage long‑term, slow‑moving cases effectively.
• Highly organized with strong attention to detail.

Required skills