Customer Service Advisor – Honduras (2025)

About the role

The Advisor I, Customer Service role at Concentrix interacts with customers through inbound calls, outbound calls, or online channels, depending on client needs. You will provide support and resolve routine issues related to the client’s products or services, contributing to a positive customer experience.

Key responsibilities

• Handle inbound and outbound customer interactions via phone and internet.
• Diagnose and resolve routine product or service problems.
• Maintain accurate records of customer contacts and resolutions.
• Deliver courteous, empathetic service that reflects the company’s values.

Required profile

• Strong passion for helping people and building customer relationships.
• Excellent listening skills and attention to detail.
• Ability to think creatively and troubleshoot effectively.
• Clear and confident communication abilities.

Required skills

What we offer

• Diverse, global organization with intelligent and friendly colleagues.
• Clear career development paths and endless opportunities.
• Competitive salary and inclusive perks.
• Monthly performance incentives.
• Site‑specific amenities such as cafeterias and wellness areas.