Customer Service Representative – Collections & Accounts

About the role

EXP Group is looking for a Customer Service Representative to join its newly centralized Customer Service & Collections team. Working remotely from LATAM while aligning with Eastern Time business hours, you will be the main point of contact for a portfolio of accounts, handling day‑to‑day support and collections activities.

Key responsibilities

• Respond to customer inquiries and provide ongoing account support.
• Assist with vendor and customer onboarding processes.
• Conduct credit checks, maintain credit limits and apply account holds.
• Process invoice adjustments and related documentation.
• Manage collections for assigned accounts following a standardized cadence and escalation procedure.
• Coordinate with Sales and Finance teams to resolve account issues promptly.

Required profile

• Previous experience in customer service and collections.
• Fluent written and spoken English.
• Availability to work Eastern Time business hours.
• Ability to manage a portfolio of accounts independently and take ownership of outcomes.
• Detail‑oriented, organized and capable of following standardized processes.

Required skills

What we offer

• Full‑time remote contract position.
• Monthly compensation ranging from $1,000 to $1,500.
• Opportunity to work with a multinational company in the fresh produce industry.