Dispatch Coordinator

About the role

We are looking for an experienced Dispatch Coordinator to oversee the scheduling and dispatch of HVAC, refrigeration, electrical, and plumbing technicians. The role requires hands‑on expertise with Fusion dispatch software and the ability to manage both emergency and routine service calls in a fast‑paced environment.

Key responsibilities

• Coordinate and dispatch technicians across multiple trades using Fusion.
• Schedule emergency service calls and preventive maintenance visits.
• Monitor technician routes, job progress, and overall scheduling efficiency.
• Update work orders, job statuses, and customer records in real time.
• Communicate appointment details and service updates to customers.
• Prioritize urgent requests while maintaining smooth daily operations.
• Provide after‑hours and 24/7 dispatch support as needed.

Required profile

• Hands‑on experience with Fusion dispatch software.
• Background coordinating residential and commercial service projects.
• Previous dispatch experience in HVAC, refrigeration, plumbing, electrical, or similar field service.
• Strong organizational, multitasking, and problem‑solving abilities.
• Comfortable working in a 24/7 service environment with high attention to detail.

Required skills

• Fusion dispatch software