Logistics & Operations Assistant – Remote (Bilingual English/Spanish)

About the role

We are seeking a Logistics & Operations Assistant to support a commercial services client. The position is fully remote, works the afternoon shift (9 AM‑6 PM PST), and requires fluent bilingual English and Spanish.

Key responsibilities

• Execute and monitor administrative tasks across operations, billing, and customer communication.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat in a timely, professional manner.
• Coordinate scheduling, follow‑ups, and documentation to keep operations running smoothly.
• Organize customer files, notes, and records for easy access.
• Prepare clear, error‑free customer‑facing documentation and reports.
• Identify potential issues or delays and escalate them to the appropriate coordinator.
• Perform other related tasks as needed.

Required profile

• Fluent bilingual English (C1/C2) and Spanish.
• 2–5 years of experience in operations, administrative support, or customer‑facing roles.
• Ability to work independently, manage multiple priorities, and make sound decisions.
• Bachelor's or Associate's degree preferred.
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and a backup connection.

Required skills

• Asana, Notion, Trello (or similar project‑management tools).
• Google Workspace.
• Microsoft Office.

What we offer

• Hourly rate equivalent to USD $696–$1,044 per month, with annual pay increments.
• Discretionary client bonuses and year‑end awards.
• 7 U.S. federal holidays plus 4 paid PTO days.
• Monthly medical insurance stipend (after eligibility).
• Birthday/anniversary bonuses, gym & wellness allowance, unlimited online fitness classes.
• Company events, Christmas celebrations, and a supportive remote‑first culture.