Marketing & Administrative Assistant (Remote)

About the role

We are seeking a proactive Marketing & Administrative Assistant to support a hospitality consulting firm. The role starts with handling inbound marketing leads from Google Ads and the website, then expands to provide comprehensive administrative support to the business owner.

Key responsibilities

• Respond promptly to website inquiries and phone calls.
• Qualify and follow up on prospective client leads.
• Schedule consultations and coordinate virtual meetings.
• Manage lead intake using the company’s CRM system.
• Maintain organized client records and documentation.
• Coordinate calendars and administrative schedules for the owner.
• Assist with customer communication throughout the sales process.
• Support general administrative projects as the company grows.

Required profile

• Previous experience in administrative support, executive assistance, customer success or client services.
• Strong customer service and relationship‑building abilities.
• Excellent written and spoken English with a clear accent.
• Highly organized, detail‑oriented and able to work independently from a quiet home office.

Required skills

• Intermediate to advanced Microsoft Excel (including formulas).
• Experience with or willingness to learn CRM platforms.
• Familiarity with Google Ads lead generation is a plus.