Medical Appointment Setter

About the role

Allied Global is hiring an on-site Medical Appointment Setter in San Pedro Sula, Honduras. The role handles high-volume inbound calls and keeps communication flowing between patients, providers and internal teams, supporting appointment scheduling, call routing and administrative tasks in a fast-paced, office-based call center.

Key responsibilities

• Answer and route incoming calls efficiently and professionally.
• Schedule appointments and manage provider calendars.
• Take accurate messages and ensure timely follow-ups.
• Maintain updated schedules and contact directories.
• Support patient data entry and administrative requests such as medical records and prescriptions.
• Ensure compliance with HIPAA and internal policies.
• Assist with general office communication and operational support.

Required profile

• High school diploma or equivalent.
• Experience in healthcare or call centers preferred.
• Bilingual (English/Spanish).

Required skills

• Strong communication and customer service skills.
• Professional phone etiquette.
• Ability to work under pressure in high-volume environments.
• Basic knowledge of healthcare processes and systems preferred.
• Familiarity with EMR systems (e.g., Athena) is a plus.