Operador NOC (horario nocturno)

About the role

The NOC Operator works the night shift to monitor and maintain last‑mile telecommunications networks in real time. The role ensures network availability, resolves incidents promptly, and supports both internal and external customers.

Key responsibilities

• Monitor last‑mile telecom networks continuously to detect and resolve faults or interruptions.
• Coordinate with field technicians for installation, repair, and maintenance of last‑mile connections.
• Document and update records of network status and completed work.
• Apply standard operating procedures (SOPs) to guarantee efficient and safe task execution.
• Analyze incidents to identify patterns and propose process improvements.
• Provide technical support to internal and external customers regarding last‑mile issues.
• Ensure compliance with agreed Service Level Agreements (SLAs).
• Generate periodic reports on network performance and managed incidents.

Required profile

• Technical or engineering degree in Telecommunications, Systems or related fields.
• Minimum 2 years of experience in telecom network monitoring and management, preferably in last‑mile operations.
• Strong oral and written communication skills, analytical mindset and ability to work under pressure.
• Willingness to work rotating night shifts.

Required skills

• Knowledge of network protocols.
• Experience with NOC monitoring systems.
• Proficiency with incident management tools.
• Relevant certifications such as ITIL or CCNA (preferred).