Process Improvement Analyst

About the role

Charger Logistics, an asset-based carrier offering dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo, is expanding and is looking for a Process Improvement Analyst to join its San Pedro Sula office. The role covers research, project scoping, business case preparation and technical solutions for shop and maintenance issues.

Key responsibilities

• Carry out research and create shop requirements through document analysis and constant interaction with stakeholders.
• Define scope and objectives of projects by working with business owners and technical teams.
• Develop business cases and project summaries, prepare needs analyses and problem definitions, and identify the current state, desired future state and gaps.
• Produce clean, accurate documentation such as business requirements, technical specifications and reports.
• Develop technical solutions to resolve business problems and suggest improvements and efficiency gains using analysis tools such as Power BI or Tableau.
• Keep users informed on the status of production problems and share ways to resolve them with the Shop and Maintenance teams.

Required profile

• Advanced English is a must.
• Ability to identify trends, anomalies and cost drivers, with high attention to detail.
• Experience managing claims, invoices or reconciliations.
• Preferred: experience in fleet, logistics, transportation or maintenance operations, knowledge of claims management and liability investigation, and experience with Power BI or reporting tools.

Required skills

• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, IF statements, data validation).
• Experience with operational data and reporting.

What we offer

• Competitive salary.
• Healthcare benefit package.
• Career growth opportunities within an organization that supports learning and individual ideas.