Senior Specialist, Customer Operations

About the role

Crowley is seeking a Senior Specialist in Customer Operations to coordinate cargo delivery tasks, ensure accurate documentation, and support customers throughout the shipping process. This role plays a critical part in maintaining high service standards and driving value‑added solutions for our global logistics network.

Key responsibilities

• Coordinate all cargo delivery tasks, maintain accurate cargo manifests, and ensure timely clearance.
• Verify documentation and bills of lading, applying appropriate rates and tariffs.
• Partner with the pricing department to process rate requests accurately at booking.
• Receive, reconcile, and consolidate customer documents and information.
• Prepare and analyze reports on cargo bookings, export, and import documentation.
• Identify and correct errors, develop leads, and recommend process improvements.
• Handle complex customer inquiries and complaints, delivering solutions within guidelines.
• Promote Crowley’s value‑added services and onboard customers to Crowley Online Services.
• Report opportunities for process enhancements and inform supervisors of issues impacting service.

Required profile

• Strong verbal and written communication skills.
• Ability to build and maintain effective working relationships.
• Excellent customer service orientation.
• Proven ability to prioritize, organize, and manage multiple assignments while meeting deadlines.
• Detail‑oriented with high accuracy in a data‑driven environment.
• Team player who can also work independently.
• Capability to gather, interpret, and report data related to operational activities.

Required skills