Case Manager Assistant

About the role

The Case Manager Assistant provides essential administrative and case‑management support for personal injury clients. You will coordinate medical treatment, communicate with providers and clients, and keep case files accurate and up‑to‑date in Filevine.

Key responsibilities

• Assist with daily management and coordination of client cases.
• Schedule and follow up on medical appointments, records, and billing.
• Communicate case updates to clients, medical providers, and insurance companies.
• Support insurance documentation and property‑damage claim coordination.
• Maintain accurate case information in Filevine, uploading and organizing documents.
• Use RingCentral, Outlook, and Surfshark for secure communication and remote access.
• Follow up on pending tasks to ensure efficient case progress.
• Provide administrative assistance to Case Managers and attorneys as needed.

Required profile

• Bachelor’s degree in a related field or equivalent experience.
• Previous experience in case management, legal assistance, or medical records handling, preferably in a personal‑injury law firm.
• Strong organizational, follow‑up, and detail‑orientation skills.
• Excellent written and verbal English communication.
• Ability to work independently, prioritize tasks, and meet deadlines.

Required skills

• Filevine (case‑management software)
• RingCentral
• Microsoft Outlook
• Surfshark VPN for secure remote access