Customer Service Agent – Patient Advocate
Solvo Global · Tegucigalpa
Description du poste
About the role
We are seeking a Customer Service Agent to act as a Patient Advocate, providing empathetic support and guiding patients through their healthcare journey.
Key responsibilities
- Handle inbound calls and follow up on online inquiries from patients interested in healthcare services.
- Guide patients through appointment scheduling and document interactions in CRM, EMR, or other management systems.
- Communicate professionally across phone, email, and SMS, adapting style to each patient’s needs.
Required profile
- Previous phone‑based customer service experience in a high‑volume environment.
- Stable work history and ability to work independently from a professional home office.
- Advanced English proficiency (B2+) with excellent verbal communication skills.
Required skills
- Experience with CRM platforms.
- Familiarity with EMR/EHR systems.
- Knowledge of medical office or practice management systems.
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Solvo Global
Tegucigalpa
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