Customer Service Specialist (Scheduler/Appointment Setter)

About the role

Grupo Levanter is seeking a proactive Customer Service Specialist who will act as the central hub for client requests, interpreter assignments, and scheduling operations. You will handle high‑volume communications across email, phone, and chat, ensuring every interaction is timely, accurate, and empathetic.

Key responsibilities

• Process and respond to client emails promptly and professionally.
• Handle inbound calls from clients and interpreters.
• Coordinate and process cancellation requests, updating jobs in the II Portal.
• Make outbound calls to interpreters for same‑day cancellations and investigate late arrivals or no‑shows.
• Notify clients when jobs cannot be filled and update the appropriate UNF status.
• Monitor scheduling team chats for process updates and operational changes.
• Complete call evaluations and self‑assessments to maintain service quality.
• Provide consistent, accurate communication across multiple channels.
• Apply standard troubleshooting procedures for basic technical issues.

Required profile

• 3‑5 years of experience in customer service, scheduling, appointment setting, sales, or similar client‑facing roles.
• Proactive, solutions‑oriented mindset with a strong sense of urgency.
• High level of accountability, ownership, and attention to detail.
• Excellent verbal and written English communication skills.
• Ability to multitask, stay organized in a fast‑paced environment, and adapt to changing operational needs.

Required skills

• Functional knowledge of Google Workspace.

What we offer

• Impactful role where your communication and problem‑solving skills directly affect client and interpreter experiences.
• Experience in high‑volume scheduling and customer operations.
• Collaboration with cross‑functional teams across operations and client services.
• Opportunities to develop professional communication and problem‑solving abilities.