Information Technology Support Specialist

About the role

Pinehurst is looking for an Information Technology Support Specialist based in San Pedro Sula. The role covers computer maintenance, CCTV support, Active Directory account management, network setup for new devices and training of employees on IT security and office tools.

Key responsibilities

• Perform and coordinate corrective and preventive maintenance of computers.
• Keep printing services fully operational and report issues to the service provider.
• Ensure 100% availability of the CCTV system and support its installation.
• Carry out daily and weekly inspections of critical production equipment and propose alternatives to keep operations running.
• Diagnose and resolve hardware and software issues.
• Install approved applications and ask the IT Manager for authorization to evaluate new software.
• Manage user accounts in Active Directory and operate label printing applications.
• Provide technical support for scanning terminals.
• Support basic network configuration for new devices, including IP address assignment for industrial equipment and user terminals.
• Train employees on basic IT security, use of technology and office productivity tools.

Required profile

• Bachelor's degree in system engineering or a related field.
• 3 years of experience in technical support.
• Intermediate English proficiency.
• Knowledge of CCTV systems, Active Directory user management and printing equipment.
• Good communication skills.