IT Help Desk Specialist - Remote

About the role

We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it.

Key responsibilities

• Keep the help desk dashboard at zero by handling open tickets, pending account requests and system health alerts.
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools as staff join, change roles or leave.
• Troubleshoot calling, callback and voicemail issues, and work with Vonage support on open cases.
• Manage business phone numbers, including assignments, releases, and spam‑label removal with carriers.
• Process requests to delete call recordings under privacy procedures and correct sales/order records when mismatches are flagged.

Required profile

• 2+ years in IT help desk, technical support or contact center support.
• Strong troubleshooting skills and ability to work independently with clear ownership.
• Excellent written and spoken English; most communication is written in tickets and Slack.
• Reliable internet and a quiet workspace for the full schedule.

Required skills

• Salesforce (user, permissions, records management) – strongly preferred.
• Vonage Contact Center or other cloud contact‑center platforms.
• SMS platforms, telecom or phone number management.