IT Support Assistant
Gildan · Choloma
Description du poste
About the role
The IT Support Assistant will report to the Chief of ServiceDesk and work closely with the IT Support Engineer to handle low to mid‑complexity incidents and service requests for Gildan’s manufacturing sites worldwide.
Key responsibilities
- Provide first‑level technical support to end‑users via phone, email, or in‑person.
- Troubleshoot hardware and software issues and gather necessary information for escalation.
- Monitor critical devices, servers, and network infrastructure, responding promptly to alerts.
- Collaborate with the operations centre and local support teams to ensure consistent global IT support.
- Support mobile devices such as iPhones and assist in managing IT asset inventories.
Required profile
- Education in Systems Engineering or equivalent experience.
- 1‑3 years of experience in end‑user support and ticketing systems.
- Bilingual in English and Spanish.
Required skills
- Proficiency with ticketing systems.
- Hardware and software troubleshooting.
- Technical support for mobile devices (e.g., iPhone).
- Monitoring of critical IT infrastructure.
- IT inventory management.
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Gildan
Choloma