Junior Business Analyst - RPA & Automation

About the role

The Automation Business Analyst is a key role in an Automation Team, working with the Senior BA to find the best opportunities for automation. The Junior BA joins client sessions with Subject Matter Experts, asks questions to understand how processes work today, documents requirements and works alongside developers to deliver the solution, under the guidance of the Senior Business Analyst. Full training in RPA and automation is provided.

Key responsibilities

• Evaluate business processes, anticipate requirements, uncover areas for improvement and develop and implement automation solutions.
• Lead ongoing reviews of business processes and develop optimization strategies.
• Stay up to date on the latest process and IT advancements to automate and modernize systems.
• Conduct meetings and presentations to share ideas and findings, and gather information from meetings with stakeholders to produce useful reports.
• Perform requirements analysis, document and communicate results, and act as a liaison between stakeholders, users and the technical team.
• Work closely with clients, technicians and managerial staff, ensuring solutions meet business needs.
• Perform user acceptance testing, manage projects, develop project plans, monitor performance and deliverables, and update, implement and maintain process documentation.
• Prioritize initiatives based on business needs and requirements.

Required profile

• Bachelor's or technical degree (completed or in progress) in Industrial Engineering, Process Engineering, Business Management, Information Systems or Computer Science.
• Minimum 2 years in a client-facing role (call center, customer support, service desk, technical support, operations, etc.).
• Analytical thinking, curiosity, attention to detail, and ability to work independently and in a team.
• Ability to multi-task and manage shifting priorities and deadlines.
• English B2 or higher.

Required skills

• Microsoft Office (Excel, Word, PowerPoint).
• Nice to have: experience in business or process analysis or requirements gathering, knowledge of RPA and/or other automation or AI technologies.