Medical Virtual Assistant

About the role

The Medical Virtual Assistant supports daily operations by handling appointment requests, coordinating communication among law firms, medical providers, and patients, and maintaining accurate records. This position requires strong organization, attention to detail, and professionalism when dealing with confidential information.

Key responsibilities

• Manage and process incoming appointment requests via designated platforms and communication channels.
• Coordinate appointments between patients, law firms, medical providers, and other relevant parties.
• Communicate promptly with law firms and medical providers regarding appointment status, scheduling requests, and pending items.
• Contact patients to confirm, reschedule, or provide appointment information.
• Update and maintain accurate patient records, appointment details, contact information, and request statuses.
• Monitor pending requests, conduct timely follow‑ups, and track outstanding items for escalation.
• Identify discrepancies or missing details in incoming information and resolve them.
• Maintain organized records of communications, follow‑ups, and appointment activity.
• Support the team with administrative and operational tasks as needed.
• Protect confidential patient information and follow privacy procedures.

Required profile

• High School Diploma or equivalent.
• Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Medical Assistant, or Medical Scheduler.
• Strong English communication skills, both written and verbal.
• Excellent organizational, time‑management, and attention‑to‑detail abilities.
• Ability to manage multiple tasks simultaneously and solve problems proactively.

Required skills

What we offer

• Opportunity to work in a dynamic, patient‑focused environment.
• Professional development and growth potential.