Sales Supervisor – Lead High‑Performing Team

About the role

We are seeking a Sales Supervisor to lead and develop a high‑performing sales team for a growing travel and hospitality company. This hands‑on leadership role focuses on driving results, coaching representatives, improving conversion rates, and fostering a strong sales culture.

Key responsibilities

• Lead, coach and motivate a team of Sales Representatives to consistently achieve and exceed targets.
• Monitor daily, weekly and monthly sales performance and identify improvement opportunities.
• Track and analyze key metrics such as conversion rate, revenue, productivity and close rate.
• Conduct regular coaching sessions, one‑on‑ones, team huddles and performance reviews.
• Develop and execute action plans for under‑performing representatives.
• Support the team with complex sales situations and customer escalations.
• Ensure compliance with sales processes, quality standards and company policies.
• Collaborate with Training, Quality, Operations and other departments to improve overall performance.

Required profile

• 2+ years of experience in sales leadership, supervision or team lead roles.
• Proven track record managing and coaching sales teams in high‑volume, target‑driven environments, preferably BPO or travel/hospitality.
• Demonstrated ability to work with sales targets, KPIs, conversion goals and revenue objectives.
• Strong analytical and problem‑solving abilities.
• Advanced English proficiency (B2+/C1).

Required skills

• Experience using CRM systems.
• Proficiency with sales dashboards.
• Ability to generate and interpret performance reports.