Appointment Setter / Administrative Assistant

About the role

We are looking for a friendly, organized, and reliable professional to manage patient appointments, answer phones, and provide administrative support in our dental practice.

Key responsibilities

• Answer incoming calls, respond to patient inquiries, schedule, confirm, reschedule, and cancel appointments.
• Contact patients for upcoming appointments, follow up on new inquiries, and send reminders via phone, text, or email.
• Maintain accurate patient records, assist with check‑in/check‑out, collect payments, and verify basic insurance information.
• Handle incoming and outgoing correspondence, keep digital and paper files organized, and support the dentist and office manager with general tasks.

Required profile

• Excellent verbal and written communication skills with a friendly, professional telephone manner.
• Strong organizational, time‑management, and multitasking abilities in a busy dental office.
• Dependable, punctual, team‑oriented, and able to protect patient privacy.

Required skills

• Comfortable working with computers, email, scheduling software, and electronic records.
• Attention to detail and ability to maintain accurate records.