Bilingual Intake Legal Assistant (English/Spanish) – Remote

About the role

A growing Personal Injury law firm is hiring a Bilingual Intake Legal Assistant for its Intake Department. The role suits someone who enjoys working directly with clients, managing a high volume of leads, coordinating appointments and delivering excellent customer service in a fast-paced legal setting. It is remote and full-time, Monday to Friday, 8:00 AM to 6:00 PM EST.

Key responsibilities

• Conduct intake calls with prospective clients
• Schedule consultations and appointments for attorneys
• Follow up with clients to collect documentation and case information
• Maintain ongoing communication throughout the intake process
• Manage a high volume of leads and client inquiries
• Coordinate with insurance companies when necessary
• Update and maintain accurate client records
• Manage calendars and scheduling for the legal team
• Handle administrative and client service tasks and ensure professional, timely communication by phone and email

Required profile

• Fluent English and Spanish, written and spoken
• At least 1 year of experience in legal intake, customer service, client support or a similar role within personal injury
• Experience handling large volumes of clients, leads or inbound inquiries
• Ability to work independently in a remote environment

Required skills

• Legal intake and appointment scheduling
• Client communication and case documentation
• CRM and case management systems
• Calendar management and data entry
• Customer service, multitasking and prioritization