Dispatch & Logistics Specialist

About the role

Charger Logistics, an asset-based carrier with locations across North America, is expanding and is looking for a motivated Dispatch & Logistics Specialist based in San Pedro Sula, Honduras. The main role is to coordinate and optimize delivery schedules by communicating with mobile units so they receive important messages, monitor situations by phone or radio, use mapping software to find the best routes and keep track of mobile unit locations.

Key responsibilities

• Schedule and dispatch drivers to pick up and deliver loads to and from customers, and assist with pending loads.
• Coordinate and modify daily routes to meet customer needs, and communicate freight requirements and procedures to drivers.
• Monitor sudden route changes or road construction and set up new routes for timely deliveries.
• Help resolve problems with the team and other departments, and assist drivers with routing directions.
• Maintain compliance with dispatch standards and operating procedures, and enforce safety procedures such as monitoring driver reports for equipment safety.
• Update customer web portals with current load information and pull load forecasts from the system, updating drop and hook events.
• Analyze transportation planning opportunities to reduce costs and ensure the trailer pool is placed correctly to meet customer demand.

Required profile

• College diploma or university degree.
• At least 2 years of experience in customer service roles; previous logistics and customer service experience is an asset.
• Fluency in English and Spanish is a must.
• Ability to solve problems, de-escalate conflicts and escalate tactfully, with strong time management and prioritization.

Required skills

• Proficiency in Microsoft Office.
• Aptitude for learning new software and systems.

What we offer

• Competitive salary.
• Permanent role.
• Career growth within an organization that supports employees' development and their own ideas.