Dispatch Specialist

About the role

Charger Logistics Inc., an asset-based carrier with locations across North America, is looking for dynamic people to join its fast-paced Customer Service team. The role covers dispatch and order handling, with a schedule from 10:00 pm to 6:00 am, Sunday to Thursday.

Key responsibilities

• Communicate with customers by phone, email or fax and respond to their queries professionally and on time.
• Track and trace a large volume of customer orders.
• Enter, update and process customer orders on various interfaces.
• Ensure daily delivery schedules are met and that all necessary documentation is returned to head office accurately and on time.
• Handle client complaints, propose solutions and alternatives within time limits and follow up until resolved.
• Confirm pickup and delivery appointments for drivers and communicate freight requirements and procedures to them.
• Research and resolve transactional problems so reporting is reconciled on time.
• Maintain cooperative working relationships with the team and internal staff.

Required profile

• Recent college or university degree in Marketing or a business-related field is required.
• 2+ years of sales and account management experience in transportation and logistics is preferred.
• Previous experience in an analyst role or in a pricing function is an asset; experience in B2B sales of complex deals is also an asset.
• Ability to work independently with little supervision and in a team environment.

Required skills

• Strong verbal, written and presentation skills, and strong interpersonal and customer relations skills.
• Strong negotiation skills with proven closing ability.
• Understanding of the sales planning process.
• Ability to understand business processing requirements using technology and devise creative solutions.

What we offer

• Professional growth and career development.
• Competitive pay package.
• Performance-based bonus.