Internal Sales Specialist

About the role

TripleTen, an award‑winning online tech bootcamp, is seeking an Internal Sales Specialist to ensure student payment continuity and boost retention. You will proactively contact monthly‑paying students who are due or late on payments, resolve issues, and help keep them enrolled.

Key responsibilities

• Collect recurring payments on time while meeting collection targets.
• Resolve payment‑related concerns, handle objections, and support students in maintaining enrollment.
• Drive student retention through proactive outreach and engagement.
• Meet SLA targets by managing follow‑ups, due dates, and payment issues before they lead to churn.
• Own and consistently achieve KPIs such as collection rate, save rate, and prolongation rate.
• Maintain accurate records of student interactions and outcomes in the CRM.
• Collaborate with cross‑functional teams to improve processes and enhance the student experience.
• Continuously develop product knowledge, negotiation, objection handling, and retention strategies.

Required profile

• Advanced proficiency in English and Spanish.
• 2+ years of experience in sales, retention, collections, customer success, or consultative sales.
• Strong problem‑solving abilities and high emotional intelligence for sensitive conversations.
• Results‑driven mindset with a proven ability to meet and exceed performance targets.
• Ability to build trust, influence decisions, and guide customers toward positive outcomes.

Required skills

• Proficiency with CRM tools and disciplined data entry/tracking.

What we offer

• Mission‑driven environment helping thousands transform their careers.
• Fast‑paced, accountable culture with minimal bureaucracy.
• Fully remote work with high autonomy and trust.
• Collaboration with diverse professionals across tech and ed‑tech.
• Use of modern platforms such as Notion, Miro, and Google Workspace.