IT Office Support Consultant – Talent Pool

About the role

We are seeking qualified IT Office Support Consultants to join our Talent Pool. Selected candidates will be considered for current and future end‑user IT support positions across our offices in the Caribbean and Latin America.

Key responsibilities

• Provide end‑user IT support to IDB Group personnel, including hardware, software, connectivity and training.
• Provision, configure and manage standard workstations throughout their lifecycle.
• Maintain web‑conferencing equipment to ensure optimal performance.
• Assist with IT infrastructure maintenance, including networking, telecommunications, security systems and coordination with local service providers.
• Collaborate on new IT initiatives and act as liaison with other IT teams.
• Maintain accurate operational documentation, ticketing records, reports and dashboards.

Required profile

• Academic degree in Computer Science or equivalent.
• At least 2 years of professional experience in IT support.
• Experience in customer support and, optionally, project management (PMI standard).
• Proficiency in English and one of Spanish, French or Portuguese.

Required skills

• Working knowledge of MS Windows 10 and MS Office 365.
• Familiarity with communication platforms and mobile devices (Android/iOS).
• Experience with MS Active Directory.
• Knowledge of VMWare/VDI and workstation maintenance.
• Understanding of ITIL incident and service‑request processes (certification a plus).
• Awareness of ISO 9001:2015 and continuous‑improvement frameworks.
• Proficiency in AI and generative‑AI technologies and their ethical use.