Logistics Support Specialist

About the role

Charger Logistics is seeking a motivated Logistics Support Specialist to coordinate driver dispatch, monitor shipments, and ensure efficient freight operations across North America. The role involves real-time communication with drivers, customers, and internal teams to maintain high service standards.

Key responsibilities

• Coordinate and dispatch drivers for freight pickups and deliveries while ensuring efficient route planning.
• Monitor shipment progress and driver locations using communication tools and mapping software.
• Communicate with drivers and internal teams to ensure timely pickups, deliveries, and operational updates.
• Provide customers with shipment status updates and assist in resolving freight-related issues.
• Adjust and optimize daily routes based on operational needs, traffic conditions, or customer requirements.
• Maintain accurate shipment data by entering and updating load information in internal systems and customer portals.
• Assist drivers with routing guidance and ensure proper execution of freight requirements and procedures.
• Collaborate with internal departments to resolve operational challenges and maintain service quality.
• Ensure compliance with dispatch procedures, operational standards, and safety protocols.
• Analyze transportation planning opportunities to improve efficiency and support daily operational needs.

Required profile

• College diploma or university degree.
• Previous logistics or customer service experience is an asset.
• Ability to solve problems, alleviate conflicts, and escalate issues tactfully.
• Strong time-management skills with the ability to prioritize and multitask.
• Proficiency in Microsoft Office and a quick aptitude for learning new software and systems.
• Fluency in English.

What we offer

• Competitive salary.
• Opportunities for career growth within an entrepreneurial organization.