Sales Development Representative

About the role

Relay Human Cloud is hiring a Sales Development Representative for an on-site position in San Pedro Sula, working within a U.S.-based sales team. The role identifies and qualifies potential customers through outbound prospecting, cold calling and other outreach, generates new business opportunities, and schedules qualified meetings for the sales team. It also involves maintaining accurate CRM records and supporting sales pipeline development.

Key responsibilities

• Research target markets and identify potential customers and business opportunities.
• Conduct outbound prospecting through cold calls, emails and follow-ups.
• Generate, identify and qualify leads based on business needs and sales criteria.
• Communicate the value of the company's products or services to prospects.
• Schedule qualified meetings and appointments for the sales team.
• Maintain accurate records of prospect interactions in CRM systems.
• Track outreach performance and work toward lead generation and sales targets.
• Collaborate with sales and marketing teams to improve lead quality and outreach strategies.

Required profile

• Bachelor's degree in Business, Marketing or a related field preferred.
• 1-2 years of experience in sales, business development, customer service or a related role.
• Experience with outbound prospecting, cold calling, lead generation or customer acquisition preferred.
• Strong verbal communication, interpersonal and persuasion skills.
• Strong written and spoken English.

Required skills

• Familiarity with CRM platforms and sales prospecting tools.
• Time management, organization and follow-up skills.
• Goal-oriented mindset, able to work independently and as part of a team.

What we offer

• Competitive salary and permanent employment contract.
• Private medical insurance, meal subsidy and free transportation.
• Annual performance and salary reviews, paid time off and holidays.
• Training and development opportunities, recognition programs and rewards.