Tier 1 NOC Support – IT Helpdesk / MSP

About the role

We are looking for a Tier 1 NOC Support professional to provide first‑level technical assistance to our clients. The role involves troubleshooting a variety of hardware and software issues, managing user accounts, and ensuring tickets are properly documented and escalated when necessary.

Key responsibilities

• Provide first‑level technical support to clients.
• Troubleshoot Windows, macOS, internet connectivity, Wi‑Fi, printers and other devices.
• Support user account management, password resets and access requests.
• Create, document and manage support tickets.
• Escalate more complex technical issues to Tier 2 and Tier 3 teams.

Required profile

• 1–2 years of experience in IT Support, Helpdesk, HSIA or MSP environments.
• Basic knowledge of Windows and macOS operating systems.
• Understanding of networking fundamentals such as IP, DNS, DHCP and Wi‑Fi.
• Experience with ticketing systems.
• Strong troubleshooting and customer service skills.
• Professional English communication skills (minimum B2 level).

Required skills

• Windows operating system
• macOS operating system
• IP, DNS, DHCP, Wi‑Fi networking fundamentals
• Ticketing system usage
• Microsoft 365 (nice to have)
• Remote Monitoring and Management (RMM) tools (nice to have)
• Basic cybersecurity concepts (nice to have)
• CompTIA or Microsoft certifications (nice to have)