Tier 3 NOC Engineer (On-Site, San Pedro Sula)

About the role

A Tier 3 NOC Engineer is sought for a 100% on-site position in San Pedro Sula, Honduras, working at the Mall Galerías del Valle. The role combines deep technical expertise with operational ownership, covering root cause analysis, automation, monitoring strategy and technical leadership, handling both reactive escalations and proactive service delivery.

Key responsibilities

• Network monitoring and performance optimization
• Incident management and high-level escalation
• Network operations and preventive maintenance
• Systems administration, MSP support and security

Required profile

• Bachelor's degree in Systems Engineering / IT or equivalent practical experience
• Advanced conversational English (C1 level)
• 2+ years of Tier 3 / NOC support in MSP or HSIA environments
• Hands-on experience with Cisco, Aruba and Meraki
• Experience with PowerShell scripting and field dispatch coordination
• Full schedule availability; preferred certifications include CompTIA Network+/Security+, Microsoft AZ-104/MS-102, Cisco CCNA and ITIL

Required skills

• Networking protocols: TCP/IP, BGP, OSPF, EIGRP, STP, VLANs, QoS
• Vendors and firewalls: Cisco, Ruckus, Aruba, Meraki, Fortinet, WatchGuard
• Packet analysis: Wireshark, tcpdump
• Systems and cloud: Windows Server, macOS, Active Directory, M365, Azure AD

What we offer

• Direct contract with statutory benefits (Prestaciones de Ley)
• Monthly compensation of L28,896.00 base plus L7,224.00 bonus, plus performance incentives
• Paid training from day one (3 weeks, 7:00 AM - 4:00 PM)
• Calm work environment with break and relaxation spaces
• Career growth opportunities

Schedule: full-time (9 hours/day), Monday to Sunday with two consecutive days off on a rotating basis, shift window 6:00 AM - 6:00 PM. Apply by sending your updated CV through the listing.