Bilingual Customer Success Specialist (French & English)

About the role

We are seeking a bilingual Customer Success Specialist fluent in French and English to join our fast‑growing hospitality team. In this fully remote position you will ensure exceptional guest experiences across our short‑term rental portfolio by handling communications and supporting daily operations.

Key responsibilities

• Manage guest communication via phone, email, chat and messaging platforms.
• Review overnight operational updates, Slack notifications and verify payment links for security deposits, early check‑ins and late check‑outs.
• Adjust schedules for last‑minute bookings and validate AI‑generated guest messages.
• Monitor housekeeping completion, cleaning reports and special arrival requests.
• Proactively contact guests before arrival, after late arrivals and before departure to resolve concerns quickly.
• Perform end‑of‑day checks to keep all guest communications up to date.

Required profile

• Fluency in written and spoken French and English.
• Previous experience in customer success, guest services, hospitality or short‑term rentals.
• Excellent written and verbal communication, strong problem‑solving and conflict‑resolution abilities.
• Highly organised with strong attention to detail and ability to juggle multiple conversations.

Required skills

• Slack
• Property management software (hospitality platforms)

What we offer

• Fully remote work with an international team.
• Supportive and collaborative environment.
• Long‑term growth opportunities within a fast‑growing hospitality company.