Installation Coordinator – Remote Project Management
Virtustant
Description du poste
About the role
The Installation Coordinator will act as the central point of contact between customers and installers for a playground equipment company. Working remotely, you will oversee a portfolio of 50‑100 active installation projects, ensuring smooth communication, timely scheduling, and successful on‑site execution.
Key responsibilities
- Manage 50‑100 open installation jobs simultaneously, tracking progress and deadlines.
- Communicate installation processes to customers, answering questions and providing updates.
- Coordinate with installers, supplying necessary resources, schedules, and documentation.
- Schedule installations, monitor timelines, and adjust plans to meet customer expectations.
- Serve as the liaison between customers and installers, resolving issues that arise on site.
- Troubleshoot and resolve construction‑related challenges promptly.
Required profile
- Experience in construction, contractor coordination, or related fields.
- Strong problem‑solving abilities and customer‑service orientation.
- Excellent organizational and communication skills in English.
- Proactive, detail‑oriented, and comfortable with process improvement.
Required skills
- Airtable
- Shopify
- Microsoft Excel or equivalent spreadsheet software
What we offer
- Full‑time remote position with a Monday‑to‑Friday schedule (8 AM‑5 PM CT).
- Payment in USD or local currency, based on candidate preference.
- Occasional urgent issue resolution outside regular hours, but no regular weekend work.
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