Leasing Coordinator – Residential Property Management

About the role

We are seeking a motivated and detail‑oriented Leasing Coordinator to oversee the full leasing cycle for residential properties, from the first prospect inquiry through move‑in. The ideal candidate will combine strong communication and organizational abilities with experience in residential real estate or property management.

Key responsibilities

• Respond promptly to prospective tenant inquiries via phone, email, SMS, and leasing platforms.
• Qualify prospective tenants based on property requirements, rental criteria, and availability.
• Schedule and coordinate property showings, virtual tours, and follow‑ups.
• Conduct property tours and clearly communicate property features, pricing, policies, and lease terms.
• Manage leasing leads through the CRM and maintain accurate records of prospect interactions.
• Follow up consistently with prospects to maximize lead conversion and occupancy.
• Process rental applications and coordinate screening, verification, and required documentation.
• Prepare and coordinate lease agreements, renewals, and move‑in documentation.
• Communicate with applicants, tenants, property managers, and internal teams throughout the leasing process.
• Coordinate move‑in dates, deposits, utilities, keys, and other onboarding requirements.
• Monitor available units and ensure listings have accurate pricing, photos, descriptions, and availability.
• Assist with lease renewals and identify opportunities to reduce vacancy and improve retention.
• Ensure leasing activities comply with company policies and applicable fair housing and rental regulations.
• Provide regular updates and reports on leads, applications, conversions, occupancy, and leasing performance.

Required profile

• 2+ years of experience in leasing, property management, real estate, or a related field.
• Strong understanding of the residential leasing process.
• Excellent written and verbal English communication skills.
• Strong sales, negotiation, and customer service abilities.
• Highly organized with excellent follow‑up and time‑management skills.
• Comfortable handling multiple prospects and applications simultaneously.
• Ability to work independently in a remote or fast‑paced environment.
• Knowledge of fair housing regulations and local leasing requirements preferred.

Required skills

• Experience with CRM and leasing/property‑management software (e.g., AppFolio, Buildium, Propertyware, Yardi, Rent Manager).
• Proficiency with Google Workspace and Microsoft Office.
• Ability to manage online rental listings and lead‑generation platforms.