Marketing & Administrative Assistant

About the role

We are seeking a proactive Marketing & Administrative Assistant to support our hospitality consulting team. You will start by handling inbound marketing leads from Google Ads and our website, then expand to provide executive administrative support to the business owner.

Key responsibilities

• Respond promptly to website inquiries and phone calls.
• Qualify leads, schedule consultations and coordinate virtual meetings.
• Manage lead intake using the company’s CRM system and maintain accurate client records.
• Coordinate calendars, appointments and daily business operations.
• Provide executive assistance to the owner, including document preparation and communication with prospects.
• Assist with customer communication throughout the sales process.
• Learn internal workflows and eventually train a colleague to take over marketing duties.
• Support general administrative projects as the company grows.

Required profile

• Previous experience in administrative support, executive assistance, customer success or client services.
• Strong customer‑service orientation and relationship‑building abilities.
• Excellent written and spoken English with a clear accent.
• Highly organized, detail‑oriented and able to work independently from a quiet home office.
• Ability to learn new systems quickly.

Required skills

• Intermediate to advanced Microsoft Excel (including formulas).
• Experience with CRM platforms or willingness to learn.
• Familiarity with Google Ads lead management.