Product Operations Associate

About the role

As a Product Operations Associate at UJV, you will act as the critical link between travel suppliers, connectivity providers, the reservations team and our internal information systems. You will ensure that hotel and travel service data are accurately entered, maintained and made available for sale through our booking engine, supporting luxury travel advisors worldwide.

Key responsibilities

• Onboard, verify and enter supplier details, including hotel mark‑ups, commissions, room data and fees.
• Ensure timely and accurate entry of product information into the UJV database.
• Collaborate with sales agents to answer supplier‑related inquiries and resolve booking discrepancies.
• Update content such as itinerary descriptions, general information and terms & conditions.
• Troubleshoot operational issues with suppliers and internal teams, including system errors and incorrect bookings.
• Conduct quality‑assurance checks to verify data accuracy and propose corrective actions.
• Manage special projects aimed at improving processes and operational efficiency.
• Perform additional tasks assigned by the manager or their designees.

Required profile

• 1–2 years of experience in hotel product setup, travel agency operations or inventory management.
• Degree in Tourism, Business or a technical field is a plus.
• High level of independence, strong multitasking abilities and exceptional attention to detail.
• Professional proficiency in English.

Required skills

• Experience interpreting and troubleshooting XML data feeds or API connectivity issues.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and proficiency with Google Workspace.
• Familiarity with GDS platforms such as Amadeus or Sabre, and CRS/CMS tools.