Remote Customer Service Representative
Core Code io · Tegucigalpa
Description du poste
About the role
We are seeking a professional, customer‑focused representative to join our fully remote team. The role involves handling inquiries across multiple channels and ensuring a positive experience for every client.
Key responsibilities
- Respond to customer inquiries via email, chat, phone, and other communication channels.
- Provide accurate information about products, services, and processes.
- Resolve customer issues and complaints promptly and professionally.
- Follow up on requests to confirm full resolution.
- Maintain detailed records of interactions and requests.
- Escalate complex issues to the appropriate internal team.
- Collaborate with internal teams to address customer concerns.
Required profile
- At least 1 year of experience in customer service, support, or call‑center environments.
- Excellent written and verbal English communication skills.
- Strong interpersonal, problem‑solving, and organizational abilities.
- Detail‑oriented with the capacity to manage multiple tasks and priorities.
- Self‑motivated and able to work independently in a remote setting.
Required skills
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Core Code io
Tegucigalpa
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