Technical Support Specialist – Remote

About the role

Join a dynamic team dedicated to helping customers solve technical challenges. You will provide exceptional support through phone, chat, or email while developing your career in a collaborative environment.

Key responsibilities

• Assist customers by identifying and resolving technical issues.
• Provide clear and professional support via phone, chat, or email.
• Troubleshoot software, hardware, and connectivity concerns.
• Guide customers through step‑by‑step solutions.
• Document customer interactions accurately.
• Deliver an outstanding customer experience on every interaction.

Required profile

• English proficiency at B2 or C1 level.
• High school diploma.
• Strong communication and problem‑solving abilities.
• Basic computer knowledge and quick learning of new technologies.
• Customer‑oriented attitude with excellent interpersonal skills.
• Ability to work independently and manage multiple tasks.

Required skills

• Personal desktop or laptop computer.
• Stable, high‑speed internet connection.
• Quiet, distraction‑free workspace.
• Wired headset with microphone.

What we offer

• Competitive salary.
• Paid training.
• Career growth opportunities.
• Supportive team environment.
• Continuous learning and development.