Client Operations Specialist – Remote (EdgeOS)

About the role

We are looking for a proactive Client Operations Specialist to lead the rollout of our EdgeOS platform for roofing, restoration and construction businesses. Working remotely with clients across LATAM, you will build operational systems—workflows, playbooks, scorecards and dashboards—and ensure they are adopted to keep business owners focused and accountable.

Key responsibilities

• Own the end‑to‑end EdgeOS implementation for each client, tracking milestones and deliverables.
• Manage executive calendars and coordinate key meetings to align priorities.
• Design, maintain and promote scorecards, dashboards, playbooks and internal memo systems.
• Monitor progress, follow up on action items and hold stakeholders accountable to agreed plans.
• Communicate directly with clients to clarify expectations, gather information and sustain momentum.

Required profile

• Self‑starter who takes ownership and finds workarounds when obstacles arise.
• System‑oriented thinker who turns chaos into structured processes.
• Professional presence capable of acting as a trusted right‑hand to busy business owners.
• Calm under pressure and receptive to feedback.
• Clear, direct communication style without sounding rehearsed.

Required skills

• Advanced English proficiency (C1+), both written and verbal.

What we offer

• Full training on the EdgeOS platform and industry‑specific estimating and claims processes.
• Remote‑first work environment with a full‑time schedule aligned to U.S. business hours.
• Opportunity to grow into a senior operations leader within a fast‑growing company.