Customer Service & Product Compliance Analyst

About the role

Superior Glove, a family-owned manufacturer of hand protection with locations in Canada, the USA, Mexico and Honduras, is looking for a bilingual Customer Service & Product Compliance Analyst based in San Pedro Sula. Reporting to the Senior Project Manager, the role coordinates customer product compliance requests, general inquiries, compliance documentation and data, and support for regulatory and government reporting.

Key responsibilities

• Manage customer product compliance requests and questionnaires.
• Research and maintain documentation for regulatory programs.
• Coordinate responses to distributor and customer inquiries about company policies, supplier information, social responsibility and applicable Canadian or U.S. legislation.
• Gather and validate accurate information with Sales, Customer Service, Product Development, Purchasing, suppliers and subject matter experts.
• Coordinate product compliance data for externally sourced products, including material composition and material breakdown records for new products, supplier or version changes and substitutions.
• Support bill of materials (BOM) validation so product data supports customs, sustainability reporting and regulatory obligations.
• Coordinate monthly product data uploads and audits for the Source Intelligence portal, and campaign results and monthly attribute exports.
• Support Plastics Reporting and other government reporting, sustainability and regulatory compliance initiatives.
• Improve workflows and documentation, develop standard work instructions, support KPI reporting and evaluate AI tools that improve response efficiency and data management.

Required profile

• Bachelor's degree or equivalent combination of education and experience; a background in information science, data management, environmental or business compliance, chemistry, materials, environmental science or industrial engineering is an asset.
• Minimum two years of product compliance experience.
• Minimum one year of experience with ERP systems; NetSuite experience is preferred.
• Experience supporting external customers, distributors or business partners is preferred.
• Strong written and verbal communication in English and Spanish.

Required skills

• Advanced Microsoft Excel, including data manipulation, lookups, filtering and formatting.
• NetSuite saved searches to create and manage reports, with a strong understanding of product data structures, attributes and data quality standards.
• Proficiency with Outlook, Excel, Teams and Word.

What we offer

• Health and wellness benefits.
• Education assistance and professional development.
• Recognition and rewards through ThumbsUp!, team member discounts and referral rewards.
• Company events and community involvement.