Guest Relations Specialist – Remote Short‑Term Rental Support

About the role

We are looking for a professional, customer‑focused Guest Relations Specialist to join our growing short‑term rental team. Working remotely, you will ensure exceptional guest experiences throughout the reservation lifecycle, from pre‑arrival communication to post‑stay follow‑up.

Key responsibilities

• Manage guest communication before, during, and after each stay via phone, email, SMS, and messaging platforms.
• Respond promptly to inquiries on Airbnb, Booking.com, VRBO, and other booking sites.
• Coordinate check‑ins, check‑outs and provide accurate arrival instructions.
• Handle reservation modifications, cancellations, special requests, and urgent issues.
• Collaborate with housekeeping, maintenance and operations to keep properties guest‑ready.
• Monitor guest satisfaction, encourage positive reviews and maintain accurate interaction records.
• Escalate complex issues when necessary and support day‑to‑day operational tasks.

Required profile

• Minimum 2 years experience in customer service, hospitality, guest communications or short‑term rental operations.
• Excellent written and verbal English communication skills.
• Strong problem‑solving, conflict‑resolution and organizational abilities.
• Ability to manage multiple conversations and tasks in a fast‑paced environment.
• Self‑motivated, able to work independently while collaborating with remote teams.

Required skills

• Experience with Airbnb, Booking.com and VRBO platforms.
• Familiarity with property management or CRM systems (e.g., Guesty, Hostaway, Hospitable, Lodgify, OwnerRez).
• Knowledge of guest messaging automation tools.
• Understanding of dynamic pricing tools such as PriceLabs.

What we offer

• Full‑time remote position aligned with U.S. business hours.
• Long‑term opportunity in a collaborative, supportive environment.
• Direct impact on guest satisfaction and operational excellence.