Real Estate Administrative Assistant

About the role

We are a fast‑growing real‑estate media agency that helps agents market and sell properties through professional photography, video, drone, floor plans and other listing media. We are looking for a highly responsive, detail‑oriented Client Experience & Operations Coordinator who will be the central point of communication between clients, photographers, editors and our internal team.

Key responsibilities

• Respond promptly to client calls, texts, emails and support requests, and keep them informed throughout each project.
• Schedule and coordinate photography, video, drone, floor‑plan and other media appointments, optimizing the calendar for efficiency.
• Confirm property details, access instructions, service selections, deadlines and special requests.
• Troubleshoot scheduling conflicts, weather issues, access problems and delivery concerns, tracking every open issue until resolved.
• Review orders for accuracy, coordinate revisions, re‑edits, reshoots and client requests, and maintain up‑to‑date project notes and client records.

Required profile

• Excellent written and verbal English with a highly responsive and reliable communication style.
• Strong problem‑solving ability, sound judgment and exceptional attention to detail.
• Calm under pressure, organized, proactive and able to manage multiple priorities.
• Willingness to learn new software, systems and standard operating procedures and make decisions without constant supervision.
• Ability to take ownership and follow through without making excuses.