Virtual Operations Assistant (Remote, LATAM)

About the role

We are seeking a Virtual Operations Assistant to ensure smooth day‑to‑day operations for our remote team serving Latin America. Working 9 am‑6 pm CST, you will act as the main liaison between customers, staff, and internal teams, handling scheduling, documentation, and operational follow‑up.

Key responsibilities

• Serve as the primary point of contact for customers, manage bookings and confirm service details.
• Schedule staff and instructors, ensuring accurate assignments and timely coordination.
• Maintain and update the Freshsales CRM with accurate customer and operational data.
• Prepare invoices, spreadsheets, and operational reports for leadership, covering revenue and booking information.
• Manage HR and employee documentation, generating, collecting, and organizing digital records.
• Coordinate with internal team members and field employees, proactively following up on pending tasks, missing information, deadlines, and operational details.
• Follow established processes while juggling multiple priorities and providing additional administrative support as needed.

Required profile

• Minimum two years of experience as a virtual assistant, administrator, operations coordinator, or in a similar customer‑service role.
• Fluent in English and Spanish with excellent written and spoken communication.
• Highly organized, detail‑oriented, self‑managing and able to work independently.
• Available to work U.S. Central Time hours with occasional flexibility during peak periods.

Required skills

• Proficiency with Google Suite and online calendar tools (e.g., Google Calendar).
• Experience using CRM platforms such as Freshsales, Salesforce or Zoho.
• Strong interpersonal and communication abilities.