Analista de Atención al Usuario – Posición híbrida

About the role

The User Service Analyst will manage and respond to consumer inquiries, complaints and regulatory requests across multiple channels. This hybrid position combines remote work with on‑site presence at a TransUnion office at least two days per week.

Key responsibilities

• Receive, process and track consumer requests, ensuring timely and accurate responses.
• Register, analyze and follow up on rectification orders and complaints in line with established procedures.
• Guarantee compliance with current regulations and service level agreements.
• Prepare management reports, performance indicators and regulatory filings for the CNBS.
• Maintain and safeguard all documentation and information related to the area.

Required profile

• University degree in Business Administration, Industrial Engineering or related fields.
• Minimum one year of experience in a similar customer‑service or regulatory role.
• Strong analytical ability, attention to detail and good written communication in Spanish.
• Basic to intermediate English proficiency.
• Professional attitude, teamwork, punctuality and adaptability to change.

Required skills

• Intermediate proficiency with Office 365 suite, especially Outlook, Excel, Word and Teams.
• Ability to work with a laptop and multifunction printer.