BuildOps Dispatch Coordinator

About the role

A BuildOps Dispatch Coordinator is needed to coordinate and dispatch commercial HVAC, refrigeration, electrical and plumbing service technicians. The role manages both emergency and scheduled service in a 24/7 setting, and suits someone with hands-on BuildOps experience who thrives in a fast-paced environment.

Key responsibilities

• Dispatch and schedule field technicians using BuildOps.
• Coordinate emergency service calls and preventive maintenance appointments.
• Monitor technician routes, job status and completion times.
• Update work orders, service notes and customer records in BuildOps.
• Communicate with customers about technician ETA, scheduling and service updates.
• Prioritize urgent requests while optimizing technician schedules.
• Maintain accurate dispatch logs and follow up on open work orders.

Required profile

• Hands-on experience using BuildOps.
• Experience dispatching commercial HVAC, refrigeration, electrical or plumbing technicians.
• Ability to work in a fast-paced 24/7 service environment.
• Strong scheduling, multitasking and organizational skills.
• Excellent verbal and written English.
• Ability to stay calm and make quick decisions during emergency dispatch.

Required skills

• Proficiency with Microsoft Office and Google Workspace.
• Preferred: experience supporting commercial service contractors, knowledge of preventive maintenance scheduling, and familiarity with technician routing and service optimization.

What we offer

• Competitive salary based on experience.
• Fully remote work environment.
• Long-term opportunity with a growing company.
• Collaborative and supportive team culture.