Customer Support Specialist – Graveyard Shift

About the role

The Customer Support Specialist will handle inbound inquiries from customers and translators, managing a high volume of email communication. This remote, graveyard‑shift position requires strong written English, attention to detail, and the ability to juggle multiple conversations simultaneously.

Key responsibilities

• Respond to customer and translator inquiries with clarity, professionalism, and empathy.
• Efficiently process a large volume of emails, identifying issues and providing solutions within company guidelines.
• Log, track, and manage all interactions using the company’s CRM system.
• Collaborate with management to share feedback, report bugs, and suggest process improvements.

Required profile

• Excellent written and spoken English (C2 level) with at least 2 years of customer support experience.
• Strong interpersonal, communication, and organizational abilities.
• Self‑motivated, able to work independently and resolve conflicts calmly.

Required skills

• Proficiency in Microsoft Word.
• Familiarity with CRM platforms and professional email communication.
• Experience with Windows 10 + or up‑to‑date macOS, minimum 16 GB RAM and 250 GB SSD.