Front Desk Clerk

About the role

We are looking for a Front Desk Clerk to be the first point of contact for patients and visitors in a busy medical office. The role combines telephone triage, appointment coordination and general administrative support to ensure smooth daily operations.

Key responsibilities

• Answer and triage incoming calls and inquiries, providing assistance or taking messages as needed.
• Schedule, confirm, and manage patient appointments while monitoring the daily schedule for efficiency.
• Verify and update patient demographic and insurance information in the system.
• Maintain the accuracy and confidentiality of patient records, including scanning and filing documents.
• Perform general administrative duties such as copying, faxing, and filing.
• Respond to patient inquiries and provide general information.
• Develop and maintain positive relationships with primary doctors’ offices by delivering excellent service.

Required profile

• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities to manage multiple tasks and high call volumes.
• Basic knowledge of medical terminology and office procedures.
• Fluent English language proficiency.

Required skills

• Proficiency with computer systems.
• Experience using Electronic Health Records (EHR) systems (preferred).
• Familiarity with phone systems (a plus).